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Frequently Asked Questions


What are the system requirements for HITS courseware?

Minimum System Requirements
These requirements will ensure the best overall performance and stability with this product.

Operating System: Windows 98SE/ME/XP/Windows 2000 (Service Pack 2) Windows NT (Service Pack 6)
CPU: Pentium 586 @ 350Mhz or equivalent
RAM (memory): 128MB
Free Hard Drive Space: 140MB
Video: Super VGA; 8MB Dedicated Video Memory; 800X600 Min. Resolution
CD-ROM: 10X Speed
MDAC: Version 2.1 (Included on the CD)
Authorware Player: Version 6.0 (Included on the CD)
Flash Player: Version 6.0 (Included on the CD)
Speakers: Windows compatible speakers
Other: Windows compatible mouse and keyboard; 3-½ inch Floppy Drive.


Which browser must you use to run the web-based training?

You must use Internet Explorer, preferably IE6 SP1.
Click the following link to download a free copy of IE6: http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.asp
Our training is not supported by Netscape.


Can a product be used on more than one computer?

The majority of our CBT training products are packaged as a CD-ROM and floppy. The floppy allows one installation for one user on one computer.


What is your return policy?

To receive a refund, the product must be returned, unopened, within 10 working days of receipt. A restocking fee in the amount of 20% of the purchase price plus shipping and handling will be assessed on all returned items. For Multiple CD products if any portion of the product has been used, the individual item price will be charged to you along with the restocking fee plus shipping & handling.


What computer hardware is necessary to run a CBT training product?

You must have a CD-ROM and floppy drive to run the computer based training products.


What is the userid and password for login to Learning Management System?

The Userid is a 4 - 9 digit number with no spaces or dashes. The password is "student". This password SHOULD NOT be changed.


How is a Record of Training printed?

To print a Record of Training, ensure that your computer is hooked to a printer. Place the student floppy in the A:drive and login into LMS with the users information. Select the Submit button. Select Floppy drive and OK. Click View certificate for printing. You may receive a screen asking for additional information. Complete the required fields and click OK. Click View Certificate for printing. The Certificate will now open. Click the printer icon.


Can a user return to a course after successfully completion?

The majority of the CBT training products are limited to a one-time use. As you progress through a course and successfully pass a lesson or chapter, you will be locked out of the lesson or chapter. When you successfully complete a course the course will no longer be available.

 

© 1998-2008 Advanced Systems Technology, Inc.® All Rights Reserved
Last updated July 11, 2005